S.B. of Portland writes-
“I just wanted to send a quick to thank you for your recent service.
My husband & I researched your services online and we were both extremely impressed with your philosophy and knowledge. He and I then visited you on Saturday (12/4) we came in with a semi-mount and a diamond hoping that you could set it in time for my birthday (12/13).
Nina greeted us when we walked in. She was absolutely fabulous to deal with! She is without a doubt the most personable and knowledgeable representative that I have ever met at a jeweler! She even educated me on the care for my particular setting to make certain that I knew how to avoid costly repairs and helped me set expectations for possible upkeep and costs in the future. Her demeanor and care instantly put as at ease which is so extremely important – it is hard to find a jeweler that you can trust!
She mentioned that due to the Christmas holiday it may be about 2 weeks before you could get it back to us. My husband mentioned that it was a birthday gift that he was hoping to have to me by 12/13. She made a note and said that she would do her best.
I received a call today (12/7) that the ring was ready! I could not believe how fast you were able to help us! My husband and I just got back from picking it up. I literally cannot stop smiling! The workmanship is beyond compare! It is impeccable! I cannot tell you how pleased I am there just do not seem to be words to describe how wonderful it looks! And I have to say again how impressed we were with the staff there. Everyone has been so incredibly kind to us. We have found a new jeweler for all of our needs and we will recommend you to all of our friends!
Thank you from the bottom of our hearts! Have a wonderful holiday season! Our best to you and yours!”
S. and J.B.
H.H. a local writer here in Portland, in a particularly gracious note, says-
“…I can’t thank you enough for your generous terms and heart-bolstering confidence in me! Whenever I look at my ring, (which will be often), please know I’ll be extending gratitude and good wishes towards you. Not only did you make it possible for me to own my own power ring – you taught me a very valuable lesson in the art of manifestation. I love this ring more because of the way you do business. You’ve made a life long customer of me!”
K of Portland writes-
Just wanted to send a big thank you to Nina (I think that’s right!) who helped me today with my wedding ring cleaning. She gave such excellent service and kept me great company – what a joy! And my ring is so very happy : )
The Story-
Mrs. H, of Bend, was in town visiting her daughter. The day before heading back to Bend, they came into our shop with Mrs. H’s lovely platinum wedding set, which she had been unable to wear for many years because of arthritis. Since she was leaving town so soon, we arranged to ship the resized rings back to her once they were done.
Her daughter called us several days after we shipped the rings, saying that Mrs. H was in tears… we held our breath… had something gone wrong, had we not measured her finger accurately? No, the daughter explained… these were tears of absolute joy. The ring was more beautiful, she said, then it had been the day her husband gave it to her, and to once again have it on her hand meant the world to her.
The moral-
Yes, we can safely ship your jewelry to you (covered by our insurance till the moment you sign for it). Tears of joy optional.
I simply cannot thank you enough for being so incredibly kind to me yesterday, Saturday, the 3rd of July. I came in about an hour before the store closed with my antique wedding ring that had a loose center diamond due to very small prongs that (as I later found out thanks to Maloy’s) had not been repaired or re-tipped, despite a promise from “Jeweler X”, where we purchased the ring, that they would be before we took the ring home. I had tried to take it earlier in the day to Jeweler X, where we had purchased it, but to my dismay the store was closed early (like four hours early!) with no explanation. I was heartbroken because we are having some pictures with my fiancee’s family taken today, and I hated the thought of not being able to wear my ring or having to worry the whole time about the center stone falling out. Well, I don’t have to worry any more! The moment I walked into your store I was greeted by a warm smile and hello, and the woman who helped me was genuine and very knowledgeable. I could not believe that the owner was willing to take the time out of his busy day (right before a holiday weekend, no less!) to not only look over my ring, but tighten the center stone and come down to talk to me about my ring. I think he even polished my ring! He didn’t even charge me for all the help he gave me. I just can’t say thank you enough, and I hope that you all know that you now have a very loyal customer who will be back time and time again. Thank you, thank you, thank you! All the Best,
Emily B.
2/26/10 The staff at Maloy’s wants to thank our clients for sharing their wonderful family jewelry stories! It is an honor to be included in the process of getting your precious heirlooms ready for another generation to enjoy.
THE ITEM- Today I worked with a woman who has a beautiful, heavy , 18k yellow gold chain. The chain dates from the Victorian era, and is almost 6 feet long.
THE STORY- This woman’s grandmother hid this extraordinary chain in her clothing when she immigrated to the United States from Greece around 1910. She was traveling with her two small children, and brought the chain as an “insurance policy”, thinking she could use it in an emergency as a bribe to secure safe passage. Happily, it was not needed, and all arrived safely, with the chain still hidden in her bodice.
THE NEXT CHAPTER – “The Chain” is now being divided into a number of shorter necklaces and bracelets, so that each of this brave woman’s descendants can have their own piece of this wonderful family story.
