I simply cannot thank you enough for being so incredibly kind to me yesterday, Saturday, the 3rd of July. I came in about an hour before the store closed with my antique wedding ring that had a loose center diamond due to very small prongs that (as I later found out thanks to Maloy’s) had not been repaired or re-tipped, despite a promise from “Jeweler X”, where we purchased the ring, that they would be before we took the ring home. I had tried to take it earlier in the day to Jeweler X, where we had purchased it, but to my dismay the store was closed early (like four hours early!) with no explanation. I was heartbroken because we are having some pictures with my fiancee’s family taken today, and I hated the thought of not being able to wear my ring or having to worry the whole time about the center stone falling out. Well, I don’t have to worry any more! The moment I walked into your store I was greeted by a warm smile and hello, and the woman who helped me was genuine and very knowledgeable. I could not believe that the owner was willing to take the time out of his busy day (right before a holiday weekend, no less!) to not only look over my ring, but tighten the center stone and come down to talk to me about my ring. I think he even polished my ring! He didn’t even charge me for all the help he gave me. I just can’t say thank you enough, and I hope that you all know that you now have a very loyal customer who will be back time and time again. Thank you, thank you, thank you! All the Best,
Emily B.
” I just wanted to tell you that the service B. and I received was extraordinary. We never felt pressured and the staff knew without asking what our price range was (probably by my facial expressions!) . The ring turned out stunning and B’s face when she saw it…as the credit card commercial…priceless!
Thanks again for your great service,”
J.K.
Hi Shan,
I just wanted to thank-you again for the beautiful work you did on my ring. I love it and can’t stop looking at it! When P. and I first started looking for a ring I wasn’t sure if I would find anything that I really liked. But as soon as we came into your store everything just fell into place. First, we didn’t feel uncomfortable as we had in some other stores. The environment you have created is warm and inviting yet also elegant. Then, your easy going and genuine manner helped us relax a bit. It was really a pleasure talking to you and hearing your ideas on things. I didn’t know what I was looking for when we walked in, but when you described what you would do to my great-great aunt’s ring- I knew that was exactly what I wanted. It meant a lot to me to be able to keep the one family ring that I liked, but in a more beautiful form. Our daughter J. is also delighted with it (do you remember you told her you were actually making it for her?) P. just says he’s happy if I’m happy and I am very happy- so there you have it.
We look forward to seeing you again.
~Vanessa S.
H.H. of Portland, on 1/24/10 writes-
Dear Maloy’s staff,
I am the woman who wanted to buy the art deco dinner ring this January. .. I
didn’t want you to think I had forgotten about the ring or found something
else. Instead, I remember it with a lusty fondness, bordering on Lord of
the Rings obsession… I must also tell you how wonderful your shop is, a
bright gem in and of itself. Your taste is impeccable and every person I
spoke with was charming, well-educated and courteous. I didn’t feel
pressured at all and in fact, received some very good advice when it was
suggested I wait to buy the ring I really wanted rather than settle for the
cheaper second best… I have never bought fine jewelry before, but I fully
intend to in the near future, and when I do it will be at your shop. I look
forward to that day.
UPDATE- H.H. Decided to wait till she could put a deposit on her “dream”
Deco ring. She is currently paying it off, interest free, with our layaway
plan.
